PROFESSIONAL EXPERIENCE

BUSINESS TO BUSINESS ACCOUNT MANAGER , December 2004 to Present

WEST Business Group , Appleton

• Company focus is to provide high quality professional business to business inside sales and customer service services to a variety of enterprise-level companies.
• My initial primary focus was to act as a business account manager for clients of Cingular Wireless (formerly AT&T Wireless).
• Call on existing base of business customers and encourage them to renew contracts, upgrade service, add new service, gain referrals, increase usage of data services and more.
• Try to provide Cingular business customers with a personalized experience and a single ("cingular") point of contact for all their wireless needs. This is to prevent a customer from calling a customer service number and waiting on hold. Instead they gain access to a personal account manager who helps them streamline their services and their account.
• Received a promotion to a “Special Projects Team”. Was made a Project Leader in charge of managing a large scale migration project for the U.S. Postal Service. Was also a key team member in a variety of other large scale projects as well.
• Have designed and implement many different forms and documents which are used in a variety of capacities within the company including sales proposals, sales tracking, data management, brochures, spec sheets, credit requests, and more.
• Also charged with maintaining and updating our internal intranet central communications page for the Cingular project (ie. “Cingular Web Portal”). This means I must keep track of all the latest news and subject matter which are important to keeping our entire program functioning in an efficient manner and allowing us to service our clients most efficiently.

Accomplishments:

• Received multiple awards including Excellence in Execution, Associate of the Month, Employee of the Month, and several miscellaneous awards for unsolicited customer and client feedback.
• Have also gotten consistent positive feedback and commendations from co-workers for assistance and being an excellent team player who goes above and beyond the call of duty.
• One of the first people chosen to be promoted to the newly created and coveted Cingular "Special Projects Team".
• This team is tasked to provide specialized services to global account managers and business care managers, assisting them with large scale migration and customer recovery and retention projects affecting very large corporate and global accounts.
• Helped to significantly reduce custome churn rate and saved Cingular hundreds of thousands of dollars in otherwise lost revenue.
• Also put in charge of creating a new "web portal" for the dissemination of shared resources and information using Microsoft Sharepoint Services. Received a separate award for my oustanding work on that project alone.

SMALL BUSINESS SOLUTIONS SPECIALIST & SPECIAL PROJECTS ASSOCIATE, June 2003 to October 2004
Pitney Bowes, Inc, Appleton

• Primary responsibility is the selling of postage meters to US small business customers through the use of outbound telesales practices and techniques.
• Consistently matched or beat team and department sales goals on a regular basis.
• Developed sales spreadsheets for special projects teams to consistently track and calculate sales numbers, averages and conversion rates.
• Was a member and top producer on 3 Special Projects teams. These teams specilized in targeted sales to very specific target audiences:
  • BuyerZone.com - A team specializing in selling to customers who request information on postage meters through www.buyerzone.com.
  • ADA - A team specializing in dental practices affiliated with the American Dental Association's Member Advantage program, through which Pitney Bowes offers special pricing and packages.
  • LivePerson™ - A live chat service which Pitney Bowes implemented on their www.pitneyworks.com website to provide customers with live chat sales support. In this venue, the rep must not only type very fast, but must be able to handle multiple customers at the same time and still be able to sell effectively.
    • Note: I held the highest overall consistent sales volume conversion in this capacity.
    
    

Accomplishments:

• Became one of the top two sales reps on the team based upon sheer sales volume and level of excellent teamworking skills.
• Received multiple awards and commendations for sales excellence including Rookie of the Month and Excellence in Sales.
  

SALES & MARKETING ASSOCIATE, October 2002 to June2003

PRISM Marketing, Appleton

• Primary responsibility is to support PRISM clients in building and managing their customer databases throughout the entire life cycle (acquire, retain, serve and grow).
• Other responsibilities include providing services related to market research surveys, event-management-demand and registration, and enhancing client satisfaction in a professional manner.
  

OWNER / SOLE PROPRIETOR , 2005 to Present

aeroplayne.com, Sole Proprietorship

• A local Fox Valley area provider of low-cost Windows 2003 Advanced Server web hosting - offered at the same price as traditional Linux hosting.
• While offering service to any size business, main focus is to provide more personalized service to small businesses and non-profit organizations. Customers are to be a name and not just another number.
• Additional goals are to provide many low-cost options normally only available to enterprise level businesses due to traditional high pricing (ie. discussion forums, news aggregators, RSS feed displays, live chat support, and more).
  

HELP DESK PROFESSIONAL, July 1999 to November 2001

Aid Association for Lutherans, now Thrivent (Working through TEK Systems), Appleton

• Provided front-line technical support for the home office employees (and some field personnel) of a major fortune 500 fraternal benefits organization by providing phone support for their computer hardware and software-related challenges.
• Customers supported were on-site, at remote WAN sites and accessing network resources via RAS (remote dial-in).
• Provided support to resolve hardware and software-related issues via phone as well as remote access to desktops using PCAnywhere.
• Supported not only hardware items (such as desktop/notebook PCs from Hewlett Packard and IBM, but also a variety of other items including HP printers, Lexmark LCP boxes, and Palm V palm computers) -- most connected by Token Ring (initially), but also a variety of software packages -- some commercial and some custom-written and many mainframe, RS/6000, or OS/2 applications.
• Software supported includes (but may not be limited to): CIF, CTI, PeopleSoft, PAR, Lotus EasySync™, Lotus Notes™, Internet Explorer, LiveLink, ADSM, PCOM, PRF, PC SAS, TSO, FileNet, PassGo(InSync), MS Access and ODBC Resources, Business Objects/Data Warehousing, DocRight, Visio 3.0, LUS, PC Anywhere, Performance Works, MS PowerPoint, RAS, ScreenPass, TCP/IP, Virtual Classroom, Norton Antivirus, Windows 95 & NT, WinZip, MS Word & Excel 97, ARGIS, ASIM, & a variety of other applications both commercial and proprietary.
• Was a key relief member of a team of 11 Help Desk Professionals assisting with the corporate rollout of Lotus Notes R5 (and subsequent releases).
  Had my contract extended numerous times to assist with the support of the Field HelpDesk Lotus Notes rollout and the rollout of new IBM Thinkpads.
  Provided additional support for the company-wide Ethernet Conversion .
  Accomplishments:
• Made a key member (and consultant) of a special "Palm Support" team charged with supporting the Palm V rollout to management-level personnel and higher (and with training the remainder of the Help Desk Personnel) because of my 2+ years of expertise with Palm computers and to provide technological recommendations to key decision-makers of the "Palm Project" team .
• Received two Outstanding Customer Service Awards - one from within the department and one from a customer's unit .
  

CUSTOMER SERVICE REPRESENTATIVE, August 1997 to January 1999

Nelson Marketing Inc., 210 Commerce Street, Oshkosh

• Primarily in charge of receiving inbound sales calls for imprinted promotional products and processing the orders from beginning to end.
• Was a pioneer in a newly created position within the company -- a position previously handled by two people.
• Member of a special team created to handle both US and Canadian customers.
• Various duties include the following:
  Cross-selling, sample requests, graphic art consulting, art preparation, vendor relations, processing of claims, basic computer operations, data entry, filing, and time management -- all under a very time-sensitive, team-oriented environment in a company that offers its customers guaranteed on-time shipment or the order is free.
• Worked within a Windows NT®/Windows 95® operating system using custom-written software programs in addition to MS Word®, MS Excel®, MS Access®, MS Outlook® and others.
  

ACCOUNT EXECUTIVE, February 1995 to 1996

Computer Plus/Gerrware Inc., 2300 South Oneida Street, Green Bay (Now out of business)

• Inside commissioned Account Executive in charge of servicing customers needs in relation to buying computer systems for home and/or business needs.
• Responsible for various other duties as an Assistant PC Technician.
• Also considered the Outside Sales Representative and Standby Technician for the Oshkosh/Lower Fox Valley area.
  Accomplishments:
• Developed a large, regular, repeat customer base.
• Considered the Top Account Executive in the store.
• Was key in tripling Christmas Season sales over the previous year's sales.
• Sold roughly 75% of every Computer System quoted in a highly competitive market.
  

ALTERNATIVE MEDIA CONSULTANT/TELEMARKETER, July 1994 to February 1995

Dynamic Designs Alternative Media, 1801 N Richmond St Suite 12 , Appleton

• In charge of negotiating appointments for myself and other salespeople to sell mini-billboard space in public restrooms and on top of gasoline pumps.
• Multi-responsibility environment providing opportunities for graphic design, and desktop publishing, and requiring more traditional office tasks, software/ hardware installation, and high-level computer utilization.
  Accomplishments:
• Was told by my employer that I was the best Telemarketer he has ever seen.
• More than doubled scheduled appointment volume within 90 days.
• Designed many useful forms, form-letters, and advertisements for increased efficiency and profitability.
  

OWNER / SOLE PROPRIETOR, 1992 to Present

Paper Airplane Desktop Publishing, Home-based Sole Proprietorship

• Have been a specialist in providing a wide variety of services in the areas of desktop publishing, design, PC consulting and web design / hosting.
• Offer services as a desktop publisher / designer for the design and printing of a variety of materials including (but not limited to) business cards, letterheads, brochures, wedding invitations/bulletins, newsletters, company logos, menus, Val-Pak® Coupons, and a variety of other printed media.
• Provider of web design services.
• Have an established, repeat client base to whom I offer services in the area of computer consulting for home and small business needs. This includes consultation as well as the acquisition of PC's and related equipment or the building and maintenance of custom PC's. Also provide peer-to-peer networking consultation and design.